Word Lock is published by Four TwentyFour Apps.
Write to 424appslab@gmail.com. We answer in English and Spanish, usually within a few working days.
It helps to tell us the device and operating system version, the level you were on, and what you expected to happen.
Open the settings (the gear in the top corner) and tap Restore purchases. The purchase is tied to your App Store or Google Play account, so it comes back on any device signed in with the same account, at no extra cost.
Progress is kept on the device and mirrored to our server, so reinstalling on the same device normally restores it by itself. If it does not come back, write to us before starting over and we will look into it.
What the game collects and why is in the
privacy policy. To ask for the deletion of the data
associated with your device — the mirrored progress and the purchase record —
write to 424appslab@gmail.com with
the subject Data deletion. We do not need your name: the game has
no accounts, and the request is enough to identify and remove the record.
Deleting the data resets your progress and cannot be undone. The “No ads” purchase is not affected: it lives in your store account and can be restored afterwards.
In the European Economic Area and the UK, the settings include a Privacy options row that reopens the consent form, so you can change your choice at any time.